Terms and Conditions

 

Welcome to the Lizzie Shirt Childrenswear website. Please read the following Terms and Conditions carefully before ordering as you will find important information about purchasing from this website.
We reserve the right to review and alter our Terms and Conditions from time to time, so please check our terms occasionally in case our terms have been changed.

Our trading name and company address is:

Lizzie Shirt Childrenswear,
50 Church Street (Upton Slip),
Falmouth
Cornwall. TR11 3DS
UK.

Tel. +44(0)1326 313603

VAT Registration no. 819272515

Ownership of rights

All rights, including copyright on this website are owned by, or licensed to Lizzie shirt Childrenswear. Any use of this website, or its contents for any commercial use including: copying, storing, distributing, modifying or reposting anything, is strictly prohibited without our prior permission.

All products ordered by you are for your own private and domestic use, and not for resale.

Product Description

We have made great efforts to show the true colours of our products. However the colours that you will see will depend on your monitor/ settings and the photography. So there may be a slight colour variation of the item on delivery.
Our Fabrics. Whilst every effort is made to supply garments that are true to the original images, colour tones and shades may slightly vary from our fabric suppliers. Regarding our batik cotton prints, there may be a slight print irregularity due to the nature of these hand produced manufacturing techniques.

Placing your order

When placing your order, after we have received your payment in full, we will send you our acceptance of your order via an email confirmation.
As soon as an order is placed, the buyer is bound to agree to the terms and conditions of this site.
We reserve the right to refuse an order or cancel our contract with you based on the following:
1. The product being out of stock
2. The goods you ordered were listed at an incorrect price due to a typographical error by us.

Pricing and Payment

Prices quoted on this website are in pounds sterling. All of our products for sale are children’s clothing, so therefore exempt of VAT. (our carriage charges include VAT).
Payments can be made through your Pay Pal account, or your credit/debit card.

Delivery

(Also see our Delivery and Returns page.)
All goods are sent via Royal Mail.
We will deliver your goods to the address that you specify when placing your order, so please ensure that this address is accurate. We cannot accept liability for any failed deliveries once they have been delivered in accordance with your address instructions.
We will aim to deliver your goods by the date quoted on our Delivery page, but occasionally things happen that are outside our control so we cannot guarantee these delivery times.
Once goods have been delivered to you they are owned by you and we cannot accept responsibility for their loss or damage.

Attempted Delivery

If delivery is attempted and fails, a delivery card is left. If the package is uncollected by you from the depot, we cannot refund or redeliver to you until the products have been returned to us by Royal Mail. We can resend your order but would have to charge you postage again.
Missing and Late Deliveries
As soon as you are aware that a parcel may be unreasonably late or missing, contact us as soon as possible, ideally within 7 days For UK deliveries. We can then investigate promptly.
Refunds or replacements can only be issued after 16 days as this is the earliest that our courier Royal Mail deems an item to be lost.

Returns and your Cancellation Rights

(Also see our Delivery and Returns page.)
If you need to return any goods to us for any reason, you must inform us by email within 7 days of receiving the delivery and return the item to us within 21 days. Email  info@lizzieshirt.co.uk  or contact us by phone with your name and order number

Remember to return the goods to us as promptly as possible, and enclose  the order number or a copy of the dispatch note. Please return the items in the same condition as they arrived to you: With the swing tags attached, in the original packaging, unwashed and unworn.

In compliance with the Distance and Selling Regulations, once you have notified us that you are cancelling your order, any sum credited to us will be re credited to your account as soon as possible and in any event within 30 days of your order.

We can only re credit the account of the original buyer.

For your own protection, we strongly recommend that when returning goods, you use a ‘tracked’ or ‘Signed For’ service, and obtain a ‘proof of posting’ receipt from your local post office. We cannot be held responsible for goods that are not safely redelivered. Postage on goods returned to Lizzie shirt is non refundable unless we have sent you the wrong item or the item is faulty.

Faulty goods will be fully reimbursed with our apologies. We can offer you a postage paid repair or refund.

Please note that all sale items are non returnable, unless faulty.

Our Privacy Policy

We respect our customer’s privacy and do not pass on any customer information to a third party.

You may visit and browse our website without revealing any information about yourself personally. However if you choose to purchase from this website, we will use your details to efficiently process your order using PayPal. This information is not shared with any other 3rd parties.

This website uses a tool called Google Analytics to help us analyse how a visitor uses this site. Google Analytics uses ‘cookies’ (a text file which is stored on your browser) to collect essential standard log in information and visitor behaviour for marketing purposes. For example:

  • what pages are visited most often.
  • the popularity of certain products and sales analysis.
  • To help us review and improve our products and customer services.

This information is strictly anonymous. We will not collect any personable identifcation about you, unless you choose to give that information via a fill in form on our site.  If you do register with us or if you continue to use our site, you agree to our use of cookies.

If you choose to request information or sign up to our newsletter,  we will need your contact details, and will store this information and hold it on a computer only for:

  • Using the information you provide, to contact you with our new products, customer discounts and promotions.
  • Marketing and customer product analysis, to enable us to review and improve our products and services.

You may unsubscribe from our email newsletter at any time using the links provided in each email.