Frequently Asked Questions

Below are some answers to some common customer queries. But if you can’t find the answer to your question below, please contact us.

Do you ship to countries outside of the UK?
How much does delivery cost?
Do you offer free returns as standard if I want to send something back?
Is it possible to send something as a gift to someone else?
Where is my nearest Lizzie Shirt stockist?
My order has not arrived yet- what should I do?
Where can I find information on your sizing?
What washing instructions do you recommend?
Will the garments shrink when I wash them?
Which payment methods do you accept?
What if I don’t have a credit/debit card or PayPal account?
Where are Lizzie Shirt clothes made?

Do you ship to countries outside of the UK?

As we are fairly new to online sales, we do not currently deliver outside of the UK. As we develop our website we would like to introduce European and International sales in the near future. However if you do have a special request , get in touch and we can try and arrange something.

How much does delivery cost?

All orders over £50 are free. All orders less than £20 are £2.75. For more delivery details please go to our Delivery and Returns page.

Do you offer free returns as standard if I want to send something back?

Sadly not, as we are a small business we do not have the resources to offer free returns, unless an item is faulty or we have sent you the wrong size. So please check the Size Guide before you buy. For more information please go to our Delivery and Returns page.

Is it possible to send something as a gift to someone else?

Yes. You can have an item delivered to another address. However we do not offer a gift wrapping service currently. We hope to develop this service in the next few months.

Where is my nearest Lizzie Shirt stockist?

Please go to our Find A Stockist page to find contact and location information about the shops we supply.

My order has not arrived yet- what should I do?

Please contact us within a week of the postage due date (see Delivery and Returns). You can contact us by e-mail or phone and we will investigate this for you.
Some things to consider in the meantime are:

  • Is my parcel awaiting collection from my local Post Office depot? The postman should have left a card if you were out. So contact your local post office depot to double check if it has been returned there?
  • Check with your neighbours.
  • Did I enter the correct delivery address for my order? Did I enter the house name or number, and the full postal code?

Where can I find information on your sizing?

Please go to our Size Guide page and please note that our size guide measures the garment, not the body.

What washing instructions do you recommend?

Wash care instructions are in every garment, but we recommend that you wash our garments on a gentle cycle at 40c or less , Reshape whilst damp. We don’t recommend tumble drying but if you must, please use a cool heat. They can be ironed, but remember cool iron Fleece products, and avoid ironing some decorative motifs.

Will the garments shrink when I wash them?

Only hot washing and hot tumble dryers shrink garments! So please don’t wash above the recommended temperature.

Which payment methods do you accept?

Our payment methods are through PayPal.

What if I don’t have a credit/debit card or PayPal account?

If you are unable to pay via PayPal, we can accept payments by bank transfer within the UK only. However we will need to process your order manually which does take a little bit longer. For information on how to do this, please e-mail or phone us.

Where are Lizzie Shirt clothes made?

All Lizzie Shirt Childrenswear clothing is made in Cornwall in the United Kingdom.