Delivery & Returns

We aim to dispatch your order within 48 hours of receiving your payment. Orders placed after 4pm Monday – Friday, or on Weekends, will be processed the next working day.

Out of Stock items

We try to keep our stock levels maintained, but now and then we run out of stock. So if you are happy to wait for a week or two, we will do our best to create an item for you. Please feel free to contact us.

If you need  any additional courier information or to track an order, please note that  all of our parcels are delivered via Royal Mail.

UK Delivery Cost Estimated Delivery Time

Orders over £50 UK ‘Signed For’ 2nd class FREE 2-3 working days

Orders below £20 UK Standard Parcel £2.75 2-3 working days

‘Signed For’ 2nd Class Parcel £4.00 2-3 working days

Special Delivery. Tracked & signed £8.00 1-2 working days

International Delivery

We do not currently deliver to countries outside of the UK. However as our new website develops we would like to introduce European and International sales in the near future.

Missing orders

If your order has been dispatched, but has not arrived in the specified time period, please contact us using the details below. Items are considered “missing” by Royal Mail 3+ days after the due date. If after our investigations, your order turns out to be lost, we will endeavour to refund you promptly, within 7 – 30 days of your order.

Returns

Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt.

We hope that you are happy with your order, but if you need to return or exchange it for any reason could you follow these guidelines:

  • Send an email to info@lizzieshirt.co.uk to explain the return within 7 days.
  • Please return the item within 21 days of purchase.
  • Enclose a copy of the delivery note with your goods. These are dispatched with every order. Or enclose your own note with the order number and your telephone and address details.
  • Faulty goods will be reimbursed fully including your return postage with our apologies.
  • Unwanted goods should be returned in a saleable condition in the original packaging, Unwashed and unworn with the swing tags attached.
  • Postage on goods returned to Lizzie Shirt is non refundable unless we have sent you the wrong size or the item is faulty.
  • We strongly recommend that when returning goods, you use a tracked or ‘signed for’ service and retain all proof of posting, as we cannot be held responsible for undelivered items.
  • After we have received, and checked the returned goods we will endeavour to process your refund as quickly as possible, within 7 – 30 days after your order, provided the returned goods are in good condition
  • Refunds can only be issued to the original buyer of the goods.

If you purchased a Lizzie Shirt item through one of our independent shops, please contact them if you would like to return something. Details are found in ‘Our Stockists’

Contact details

Please return goods to:

Lizzie Shirt Childrenswear

50 Church Street, (Upton Slip)

Falmouth

Cornwall. TR11 3DS

UK.

Tel: 01326 313603. Monday to Friday 9-5pm.

Email: info@lizzieshirt.co.uk